Returns & Exchanges

At TAO Clean, we want you to feel confident in your skincare routine, which is why we offer a 45-day satisfaction guarantee on all our sonic cleansing devices and accessories. If you are not completely satisfied with your purchase, we provide a straightforward return process to ensure your peace of mind.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to begin the process and select the items you wish to return.

• 2.
  Print Your Label

  Once approved, we will email you a prepaid shipping label to ensure your TAO Clean device is safely tracked back to our warehouse.

• 3.
  Pack Your Device

  Securely pack your device and all original components into the original packaging to prevent damage during transit.

• 4.
  Receive Your Refund

  After our team inspects the returned items, your refund will be processed back to your original payment method within 7-10 business days.